User Research
Usability research and evidence for complex enterprise products.
Formal usability studies, heuristic evaluations, and design validation work across telecom orchestration, healthcare, higher education ERP, and AI-assisted workflows.
Research strengths
Moderated usability testing
End-to-end planning, task design, session moderation, note synthesis, severity rating, and recommendation framing for product teams.
Heuristic evaluation
Expert reviews of interaction models, accessibility, navigation, visual hierarchy, and information architecture against product and WCAG expectations.
Enterprise discovery
Research for technical workflows where users are architects, operators, analysts, clinicians, administrators, or finance teams.
Selected research work
At Ericsson, I conducted formal studies and evaluations for Service Orchestration products used in enterprise telecom contexts.
Usability Reports
Formal usability studies and heuristic evaluations conducted at Ericsson with global telecoms. Select a report below to browse all slides.
Research outcomes I focus on
- Clear evidence of where users struggle and why.
- Prioritized product fixes based on severity, effort, and user value.
- Actionable design recommendations for teams working in agile and SAFe environments.
- Research storytelling that helps product, engineering, and leadership align.
Need a UX researcher for complex enterprise products?
I am available for senior UX research, AI UX research, and UX leadership roles in Ireland, India, and remote teams.